What is your role and what are your responsibilities at Xfly and Nordica?

As the Head of Cabin Services at the Nordic Aviation Group, I am responsible for overseeing the cabin crew operations at Xfly and Nordica. My primary role is to ensure that our cabin crew members have the necessary resources and information to perform their duties effectively.

One of my key responsibilities is to foster motivation and engagement among our cabin crew, ensuring that they approach their work with enthusiasm each day. Additionally, I take part in recruiting new cabin crew members to support the growth of our airlines. Overall, my focus is on creating a positive and efficient working environment for our cabin crew while actively contributing to the expansion and success of Xfly and Nordica.

What kind of challenges do you face at work?

There are a lot of challenges. One of the biggest challenges – which is not actually a challenge – is to make sure that our talent-base is nursed properly. Nursing talent is one of our most important task in the future.

How long have you been working at the company?

I have been working here for almost 6 months. My aviation career started in 2010 check-in agent, and later as a Cabin crew. I have worked almost 10 years in the air, whereas the past 3 as been in Cabin Crew management.

What excites you most about the job?

I find great excitement in actively listening to the concerns, ideas, and feedback of our cabin crew members. It is a rewarding experience to engage with them and translate their input into actionable strategies that improve our work environment. Interacting with the cabin crews on a regular basis, whether it's daily, weekly, or monthly, is one of the most thrilling aspects of my role.

Introducing new joiners to the work and lifestyle of cabin crews is particularly interesting. Witnessing the transformation of a complete beginner into an experienced cabin crew member is a remarkable process to observe. I take joy in being a part of their journey and seeing them grow from inexperienced individuals to senior members of our team.

Why did you choose Xfly and Nordica?

I chose Nordica and Xfly because these are companies on an adventurous track for the future. I liked the company being so diverse and having eight bases across Europe. It is my perfect challenge to manage different cultures.

What is your proudest achievement at the Xfly and Nordica?

We actually recruited something like 90 cabin crews within three months. It is a proud achievement for me. There are many things I am proud of, especially finding different ways of working smarter not harder.

What makes working in aviation particular?

The aviation industry has a special kind of magic. Even in my current role, it doesn't feel like just a job. You either love it or hate it. I've been under its spell for almost 10 years now. It's like being a magician in a way.

What are some of the recent projects you have been working on?

We worked hard on growing our Airbus fleet from one to four. We have done a lot of work to recruit the people. To achieve it. On the Xfly side we are always looking for ways of working smarter. I am a big disrupter. I try to tear everything apart and put things together in a more innovative way.

What does a typical day look like for you?

Every day in my role is unique and unpredictable. The flow of the day is determined by the operational circumstances. It involves conducting performance reviews, attending meetings with cabin crews, cabin crew management teams, as well as participating in meetings with the Xfly and Nordica management. Some days are relatively calm, allowing for more time to focus on strategic planning. However, there are also days when I have to act swiftly, like a firefighter, to address small operational issues that arise unexpectedly.

What colleagues/roles/teams do you interact with the most and why?

I have a huge collaboration with the CC training department. The first point of contact is the training department. Also the HR department is part of my communication network I daily need. And of course, the management, the nominated persons. To make sure we are compliant and follow all the rules and the legislation.

How do you keep the team spirit up?

I believe that I was born with two ears and one mouth. So, I always try to listen more than I speak. I try to use the solutions that my cabin crews come up with. They often have the best solutions to propose to the processes. They must feel they are part of the team and included, not alone in this.

Is there anything you would like to tell people who might be interested in joining the team one day?

I would say that I believe if people have the right attitude, we can teach them anything. A good attitude and a natural talent for team work – that’s a good start.

Any tips to keep a good work-private life balance?

I think the most important part of being a cabin crew – lies in that it is a job difficult to take to home. That is the advantage of being a cabin crew. Once you are at home, you are really off from work.